Plan details: coins, support & more
Everything you need to know about how coins work, notification costs, data retention, support tiers and volume bonuses.
Coins cover real costs. Everything else is included.
On subscription plans, bookings and email reminders are included. Coins only apply to channels with external carrier costs — and to per-use consumption on Pay-as-you-go.
1 USD = 5,000 AgendaCoins
Included free
-
Bookings (create, edit, cancel)
Included in all subscription plans
-
Email reminders & notifications
Included from Solo up (confirmation only on Free)
-
Reports & analytics
Always free — no coins consumed
-
Calendar integrations
Google, Microsoft, Zoom, Meet (Solo+)
Coins required
- 150
Booking (Pay-as-you-go)
Per confirmed booking
- 20
Email (Pay-as-you-go)
Per email sent
- 100
Booking overage (subscription)
Per booking above plan limit
- from 175
WhatsApp notification
Per message — varies by country
- from 250
SMS notification
Per SMS — varies by country
- 500
Additional storage
Per GB/month over plan limit
* WhatsApp and SMS costs reflect carrier rates and vary by recipient country. See country table below.
Top-up coins are valid for 12 months from purchase. Welcome coins (20,000) expire after 90 days.
Auto-recharge: subscription convenience, no subscription.
Set a threshold and we’ll top up your coin balance automatically. Perfect for Pay-as-you-go users who want predictable costs.
- Set your own recharge threshold and amount
- 10% bonus coins on every auto-recharge vs. manual top-up
- Full control — pause or cancel anytime from your dashboard
- Transparent billing — every charge visible in real time
Buy more, pay less
Volume bonuses apply to any coin purchase — manual or auto-recharge.
| Volume | Bonus |
|---|---|
| 0 – 500,000 | 0% |
| 500,001 – 1,000,000 | +10% |
| 1,000,001 – 2,000,000 | +20% |
| 2,000,001 – 4,000,000 | +30% |
| Above 4,000,001 | +40% |
1 USD = 5,000 AgendaCoins
Data retention that matches your industry.
Different businesses have different compliance needs. Retention scales with your plan — from 90 days on Free to custom terms on Enterprise.
When you cancel a paid plan, a grace period lets you export everything before permanent deletion. You’ll always be notified in advance.
| Plan | Retention | Grace period |
|---|---|---|
| Free | 90 days | No grace period |
| Pay-as-you-go | 90 days | 30-day export window |
| Solo | 6 months | 90-day export window |
| Solo Pro / Team | 1 year | 90-day export window |
| Team Pro | 2 years | 90-day export window |
| Business | 5 years | 90-day export window |
| Enterprise | Custom | Custom terms |
Healthcare, legal or regulated industry? Business and Enterprise plans meet standard retention requirements. →
Support included in every plan.
Our team is based in Brazil, which means we offer response times that most platforms reserve for enterprise — at every level.
| Tier | Plan | Channels | SLA |
|---|---|---|---|
| Community | Free + Pay-as-you-go | Community forum + docs | — |
| Ticket support | Solo + Team | Email tickets | 3–5 business days |
| Chat + email | Solo Pro + Team Pro | Live chat + email | 1–2 business days |
| Priority support | Business | Chat + email + phone | 2 business hours |
| Dedicated team | Enterprise | Named contact + managed ops | Contract SLA |
Most platforms charge $40–$350/month for chat support as a separate add-on. At eAgendas, it’s included in Solo Pro and Team Pro.
WhatsApp and SMS rates by country
Below are rates for the main markets. Full table available in your dashboard.
| Country / Region | SMS (coins) | WhatsApp (coins) |
|---|---|---|
| United States & Canada | 500 | 260 |
| Brazil | 250 | 175 |
| Argentina, Chile, Colombia | 800 | 260 |
| Mexico, Panama | 2,000 | 230 |
| India, Japan | 1,000 | 200 |
| Germany, France, Spain, Italy | 1,000 | 400 |
| United Kingdom, Portugal, Poland | 600 | 300 |
| South Africa, Angola | 2,000 | 190 |
| Australia, New Zealand | 800 | 210 |
| Saudi Arabia, Qatar | 2,300 | 230 |
| Turkey, Thailand, South Korea | 500 | 240 |
Rates reflect carrier and platform costs and may change. Verify current rates in your dashboard before large campaigns.
Start free. Upgrade when you’re ready.
No credit card required. 20,000 welcome AgendaCoins included — valid for 90 days.